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"John and Team did a terrific job performing a tedious and tricky repair on our SUV. They kept us up to date with the progress of the job and we enjoyed the use of a free loaner vehicle since it was a lengthy repair. The total bill was far less than what I would have paid by going through the dealer. Thanks for a job well down. We'll be back for future vehicle repairs."
"I've had nothing but good experiences with Northside Auto working on a few different cars, Sequoia, Odyssey, Prius...everything from brakes to steering rack, various stuff. They've been friendly, fast, and accurate, sticking to their estimates on time and materials. All good from me. Don't know if this is customary, but they've always had a loaner car for me, as well, which has been very helpful."
"I live in the Chicago area and pay taxes on a small farm in the Watertown area. I had an emergency repair job done at Northside. They bent over backwards and then did some somersaults to get the needed parts. The job was completed in 1/2 a day! I think I will save my future auto repairs for John and not for the folks back in Chicago. BUY LOCAL"
"Thank you to John and Ian at Northside Auto for your professional and convenient service.
"I am the owner of a busy holistic medical office, and am never able to find the time to get my vehicles in for repairs, but thanks to Northside's convenient loaner cars or pick up and drop off service, I am easily able to get the repairs that are needed. I also appreciate that you are a one stop shop...I can get everything done in one spot!"
"I just wanted to let you know how happy my husband Rick and I were with the work you did on our Ford Explorer. I have had no recurring problems as I have often had in the past with other auto repair shops. We appreciated the free estimates on work we should anticipate getting done in the future. Thanks for letting us know about the tire sale and saving us some money. Rick also had you do some work on his company car. He was very satisfied with the outcome of his choice of the options you gave him. I also appreciated your loaning me a vehicle while mine was being repaired. I will confidently recommend you to anyone I know in need of your services."
"Words can not describe the awesome customer service! Business owner, John Mason, went above and beyond when my car broke down on my way to pick up my son from school. Not only did he fix my car fast, affordably, and correctly, he provided a loaner car without all the usual hassle like other companies do. I was impressed by everything him & his business have to offer. Thanks!"
User at Kudzu.com
"The quality of work was excellent; the owner was very professional and explained everything from the work that needed to be done to the cost involved. I will not only go back but recommend to anyone."
User at CarGurus.com
"Dear Mr. Mason
"I would like to thank you for the wonderful service you have provided my company this past year. Most importantly I feel that I can trust you guys, when you notify me that something needs to be fixed it ACTUALLY needs to be fixed. Compared to just trying to sell me extra parts or service to get more work. Your employees from the front desk, to the guys in the shop have been a pleasure to work with and I look forward to taking my vehicles to Northside Auto in the future."
Lee M. Bely at Innovative Technical Consulting, LLC